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In today’s fast-paced world of business communications,
it is essential to meet business and customer requirements and to
be able to maintain a balance between the two. 2B Technologies has
managed to establish its name in the corporate market as a leading
provider of computer telephony applications, and our call center
suite is one of the most complete solutions based on the most advanced
communications technology in the industry today.
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Telemarketing |
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interact
Campaign
Manager Highlights |
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Telemarketing has proven to be an inexpensive way
to market products. Millions of telemarketing calls are made to
individuals every year and the business to consumer calls are classified
in two distinct categories with respect to intention, that is inbound
and outbound. 2B Technologies’ interact product line
encompasses of a complete set of customer care solutions with extensive
support for both categories. Our comprehensive telemarketing solution,
the interact Campaign Manager, adds on as a smart
call making module to the existing product line.
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Credit Collection |
Efficient credit collection and debt recovery are
critical to the profitability of an enterprise in the consumer market
today. 2B Technologies addresses the needs of collection departments
across the business spectrum, including collection agencies and
retail collection departments with its credit collection software.
Our collection solution will help automate and economize collection
departments of any size. We provide a solution for the collection
industry with an integrated system and cutting edge technology and
support.
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interact
Smart
Collect Highlights |
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Call Recording |
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2B Technologies' foremost focus is to provide compliance,
risk management, and quality monitoring and assurance.
Our cutting-edge product line includes an extensive set of quality
management tools. We offer a complete call recording and logging
solution that will help you take complete control of your telecom
operations and capitalize on every opportunity that comes with every
call.
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Interactive Self-Service |
In many cases, interactive self-service applications
prove to be less costly, faster and more effective at catering to
customer needs as compared to live interactions with contact center
agents. Many customer queries may not even require the need to be
transferred to a CSR, in which case automated self-service accounts
for business productivity as well. 2B Technologies offers an ideal
solution with its contact center suite that offers convenience and
constant access to customers.
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Fax Solution |
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Business automation allows organizations to streamline
their business processes and expedite the transfer of information.
2B Technologies specializes in automating business to business communication
using the Enterprise Fax Server, enhancing e-document delivery and
production faxing.
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Help Desk |
| 2B Technologies has put an extensive amount of
time and effort in providing its clients with a fully-equipped call
center solution that includes quality control. Comprehensive reporting
is an essential quality management tool for call center managers
to assess various performance factors of call centers. 2B Technologies
offers a complete reporting package that generates customized historical
reports with a simple "click and pick" ease that meets
all reporting needs.
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World-class industry