2B Technologies

2B Technologies offers complete customer care with its extensive product line. Our solutions unify the contact center and the enterprise by integrating the applications that drive customer communications, customer and contact center information, and workforce productivity. Our proactive approach has helped us meet business needs of large corporations in every major industry around the world.

2B Technologies' interact architecture unifies the power and features of business-automating applications in a single, integrated suite that completes customer care, simplifies administration and management, optimizes contact center performance and unifies the entire enterprise.

interact IV Contact Center

interact IV, 2B Technologies’ call center suite, is a flexible and intelligent tool that will grow with your business needs, change with your business requirements, and deliver satisfaction to your customers. Built on world-class industry standards and a future-proof architecture, it is ready to increase your business productivity and enhance customer services.

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interact Campaign Manager

The interact Campaign Manager offers value, efficiency, and customer support that will have a dramatic impact on your business.
It’s designed to manage all aspects of campaigns run by the soft dialer. Let interact Campaign Manager find out what your customers need and think and get an insight on perspectives regarding the services you have to offer.

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interact Smart Collect

interact Smart Collect is based on a Predictive Dialer, the interact Campaign Manager and a user-friendly CSR application. It helps preserve dialing efficiency and managerial control while proportionally increasing quality, productivity and ROI.

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DigiVox

The interact call recording solution, DigiVox, implements comprehensive quality management. It delivers high-performance call logging and digital voice recording capabilities designed to meet a variety of call center needs.

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Enterprise Fax Server

2B Technologies' fax module provides users with a comprehensive list of fax functionalities. The system consists of centralized management, easy system administration, and an agent desktop application.

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INSIGHT

INSIGHT is a reporting package designed for call centers that offers an easy-to-use, low cost solution for generating historical reports.
It offers total flexibility for your entire call center reporting needs. Whether you are the Database Administrator or the call center manager, all you need to do is pick from the hundreds of different call center statistics that have been pre-calculated for you and build reports to manage your call center activity.

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