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interact IV Call Center Suite |
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IV, 2B Technologies’
call center suite, is a flexible and intelligent tool that
will grow with your business needs, change with your business
requirements, and deliver satisfaction to your customers. |
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Built on world-class industry standards and a future-proof
architecture, it is ready to increase your business productivity
and enhance customer services.
The interact IV Contact Center is a smart software-based
call center solution which combines the power of a complete
telephone and interaction management system.
Our solution uses Dialogic firmware for connectivity
with the PSTN network and agent workstations.
The easily scalable suite even simplifies implementation.
Just load the interact suite on a Windows 2000 server, configure
stations, lines and users via interact’s built-in
administration tools, and launch the multi-channel business
interaction system with just a few clicks.
interact IV is designed to incorporate multi-channel support
and offers platform independence with the set of ActiveX-based
SDKs. CTI pop-ups, user-friendly GUIs, easy-to-use installation
wizards, higher degree of personalization, and interact’s
flexibility lower start-up costs and proportionally increase
ROI and profits.
interact IV is designed to provide a solution for varied
and changing business requirements by offering a suite of
applications that includes call processing, agent handling,
management, and reporting. The major components of our server-based
suite include:
- Telephony Server
- Inbound & Outbound Voice communication
modules
- Interaction Router
- Interactive Voice Response
- Digital Call Recorder
- SoftPhone SDK
- Configuration Manager
- WallBoard - Real Time Statistics
Monitor
- Historical MIS Reporting
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World-class industry 