Working with any ODBC-compliant database, the interact Campaign Manager directly feeds numbers to the soft dialer at an optimum rate to ensure maximum dialing efficiency. The fourth generation predictive dialing Simulation Engine reproduces the right dialing rate intended for any campaign condition maximizing dialing efficiency.

The interact Campaign Manager supports multi-tenancy, i.e. a single dialer can support a multiple number of campaign managers. Providing freedom and flexibility to larger call centers and ASP vendors, multi-tenancy supports the same agent/campaign names and discreet log files for the different tenants.

The interact Predictive Dialer has been engineered to provide ultimate performance under the toughest of regulations. It delivers accuracy, no matter what the campaign conditions. This gives it the ability to work effectively at very low call abandonment levels. The soft dialer complies by the FTC jurisdiction, setting 3% as the jurisdiction. This default setting eradicates the need for a dialer supervisor, the need to modify dialer settings, and the need to have constant staffing levels on outbound campaigns.