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| Lever Brothers Pakistan Ltd. |
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Fehmida Raza
Customer Services Manager
Lever Brothers Pakistan Ltd. |
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“In today’s
increasingly competitive market, consumers and their wishes
reign supreme. They dictate the future course of any enterprise.
Organizations depend on their consumers. Superior consumer understanding
gives them a competitive edge.The key to this is to talk to
your consumers.
Ask questions and listen carefully to what
they say. These insights are the blueprints to success.
The Lever Raabta initiative is a definitive of LBPL’s
dedication and will to connect with the consumers. The center
is an example of reaching consumers beyond traditional methods
and means. It encourages them to actively participate and
work as partners with LBPL.
I found the 2B Technologies’ team to be extremely professional,
cooperative, enterprising, and creative. They are people who
could think out of the box, take risks, and support the initiative.”
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| Lever Brothers Pakistan Ltd. |
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Naheed Siddiqui
Head of Knowledge Management Group
Lever Brothers Pakistan Ltd. |
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“Customer Care has always been at the heart of Lever
Brothers’ Business. The company proactively seeks new
channels to have a finger on the pulse of the consumer so
as to understand their needs and fulfill their expectations.
This has taken form in the evolvement of a Consumer Interaction
Center - Lever Raabta. This Center is the first of its kind in the
South Asian region, breaking new ground as it strives to provide
quality service to consumers in Pakistan.
It is designed to listen to, interact with, and learn from
its valuable customers through both the traditional and modern
communication channels.
Lever Cares!
Lever Raabta is always there to listen and talk to consumers.
2B has been our star partner in the development and operation
of efficient systems for interacting with our consumers. They
are always there to help. Their team practices what they sell,
which is in itself a very good example of Customer Care.”
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| Muslim Commercial Bank |
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Muneeb Shah
Assistant Vice President
Muslim Commercial Bank |
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“MCB being the most progressive privatized financial
institutions in Pakistan has recognized the need for a call
center setup to provide enhanced customer related services
to customers. We will be at par with foreign banks this way. 2B Technologies are supporting us in setting
up a call center. Our initial strategy would be to tap into
our existing customer database, and expand from there. We
have had a pretty good working relationship with 2B Technologies.
I personally found their team to be very professional in their
handling of affairs, particularly the Project Management side
are quite well-versed with it, and met their deadlines. Hopefully
with both teams working together we will achieve the final
deadline”
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| ABN
AMRO |
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Asad
Alim
Country IT Head
ABN AMRO
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“Initially we were not very confident
about 2B Technologies developing our IVR system as they were a new
company. However, I was really amazed with the product they had, and
consequently we went into a project with 2B Technologies.
We found their team to be very professional, and felt that we had taken
the right decision by giving them or project. We look forward to having
multiple projects with them.”
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| Meezan
Bank |
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Ariful
Islam
Chief
Operating Officer
Meezan Bank |
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“On visiting 2B Technologies a year
ago, I was very impressed by the work that the team was doing, especially
the dedication and commitment with which a small company being incubated
by TMT Ventures, is applying itself in developing a state of the art
product. 2B Technologies were very honest in their appraisal when they
told us that they felt that the volume of work and the volume of calls
that Meezan Bank was handling probably did not justify the purchase of a
full Call Center Suite. However a year down the line we are in serious
discussions with 2B Technologies, with the possibility of acquiring a call
center”
(Shortly
after this message from Mr. Islam, Meezan Bank signed a contract with 2B
Technologies for a Call Center solution).
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